Medical Virtual Assistant Services
Medical virtual assistant services for mental health and multi-provider group practices, delivered by a U.S.-based team of registered nurses, trained for medical administrative work. Build a managed team around your front-office workflows, from intake and scheduling to payer paperwork and documentation support.
Backup
Coverage Model
7 days
Typical onboarding, depending on the complexity of the tasks
Why Practices Choose Virtual Nurse Rx
Build a managed practice operations team around your written procedures and schedule.
U.S.-Based Registered Nurses
Your team understands clinical workflows, medical terminology and payer requirements because they are registered nurses, working in an administrative role.
HIPAA-Trained Team
HIPAA-compliant processes, a BAA with every client, and documented team training.
Fast Deployment
Most practices are onboarded within 7 days, depending on the complexity of the tasks.
Built-In Backup Coverage
Continuity-focused backup coverage model with replacement support when a primary MVA is out, subject to client cooperation and account status.
Our Full Service Offering
From scheduling to billing, we handle the administrative burden so you can focus on patient care.
Executive and Provider Support
Organize calendars, non-clinical inboxes, recruiting coordination and HR paperwork for your leadership team. Add it to practice support or define a standalone engagement starting at 40 hours per month.
Learn More about Executive and Provider SupportMedical Virtual Assistant
A dedicated assistant handles the recurring administrative work around your providers. Combine scheduling, intake, insurance paperwork and documentation support in one managed engagement.
Learn More about Medical Virtual AssistantAppointment Scheduling
Keep provider calendars organized with appointment booking, rescheduling and reminder follow-up. Your team follows your scheduling rules and maintains a clear record of patient messages.
Learn More about Appointment SchedulingInsurance Verification
Check eligibility and benefits before appointments using your approved payer tools. Organize coverage details and flag missing information for your practice to resolve.
Learn More about Insurance VerificationPrior Authorizations
Prepare authorization paperwork using information supplied by your providers. Track submissions, follow up with payers and route requests for additional information to the right person.
Learn More about Prior AuthorizationsMedical Transcription
Turn provider dictation into organized draft documentation. Your providers review and approve the record before it becomes final.
Learn More about Medical TranscriptionPatient Intake
Collect demographics, consent forms and insurance details through your existing systems. Keep intake packets organized and follow up on missing paperwork before the appointment.
Learn More about Patient IntakeReferral Management
Coordinate referral paperwork, scheduling messages and status tracking. Maintain a follow-up list so your practice can see which referrals still need attention.
Learn More about Referral ManagementAfter-Hours Answering
Answer calls, record messages and relay them under your written escalation protocols outside normal office hours. Scheduling requests and follow-up lists remain available to your practice when the office reopens.
Learn More about After-Hours AnsweringLive Chat Support
Respond to administrative questions through your approved website or patient portal channels. Help with scheduling and forms, then route other questions to your practice.
Learn More about Live Chat SupportMedical Coding & Billing
Organize billing documentation and support claim preparation using your practice's approved procedures. Track payer requests and outstanding items for review by your billing team.
Learn More about Medical Coding & BillingVirtual Receptionist
Provide a consistent front-office contact for calls, appointment requests and patient messages. Your receptionist follows your phone scripts and connects each request with the appropriate workflow.
Learn More about Virtual ReceptionistMedical Scribe
Prepare draft visit documentation from provider-directed information in your EHR. Providers review, correct and sign their own notes.
Learn More about Medical ScribeDocumentation Operations Support
Organize draft documentation and follow through on provider-approved administrative tasks. Your team tracks missing details, filing and paperwork handoffs in your existing workflow.
Learn More about Documentation Operations SupportHow engagements work
Choose the administrative workflows your practice needs covered, then agree on the schedule, system access and written procedures. Engagements are month-to-month, with custom pricing per practice, starting at 40 hours per month.
1. Team Lead and SOPs
Your Team Lead onboards first, documents your workflows, and builds a written and video SOP library. The library belongs to your practice to keep.
2. Primary MVA
Your Primary MVA learns the documented procedures and begins the agreed administrative tasks. Your Team Lead reviews the work and coordinates handoffs with your office.
3. Backup MVA
Your Backup MVA learns the same workflows to provide continuity when coverage is needed. Shared procedures keep the engagement organized as your practice's needs change.
Most practices are onboarded within 7 days, depending on the complexity of the tasks.
What Our Clients Say
Healthcare providers trust Virtual Nurse Rx to transform their practice operations
Not Sure Where to Start?
Take our 2-minute Clinical Operations Risk Assessment to get a personalized recommendation.
Virtual Nurse Rx is a U.S.-based company; our client-facing team works U.S. business hours, primarily from Latin America and Europe.
This is general information, not legal advice.
For medical emergencies, callers are instructed to hang up and dial 911.
Administrative support only; clinical decisions remain with your licensed providers.