Frequently Asked Questions

Virtual Nurse Rx provides fully managed medical administrative support for healthcare practices: one dedicated assistant, with an entire team behind them. Our MVAs are U.S.-based registered nurses who understand clinical workflows and perform administrative work only.

Your Primary MVA, Backup MVA and Team Lead are U.S.-based registered nurses with active U.S. RN licenses, trained for medical administrative work. They bring healthcare fluency to administrative tasks.

Four key differences: 1) Our MVAs are U.S.-based registered nurses, 2) We use a team-based model with Team Lead oversight and daily QA, 3) Every account includes a guaranteed, cross-trained Backup MVA who works in your account every week. Coverage comes from someone who already knows your practice, and 4) A U.S.-based Practice Success Coach reviews your workflows, finds bottlenecks and meets with you monthly.

Every team member is HIPAA-trained, we follow HIPAA-compliant processes with controlled access and monitoring, we sign a BAA with every client, and we undergo regular security audits.

Every account includes a guaranteed, cross-trained Backup MVA who works at least one shift in your account every week and follows the same SOPs, so your backup already knows your practice when your primary is out.

During onboarding, we work with you to document your workflows and create custom SOPs. Your MVA team is then trained specifically on your processes, EHR system, and preferences.

Yes! You'll have direct communication channels with your MVA team. We also assign a Team Lead who oversees quality and serves as an escalation point.

Solo Support provides a single dedicated MVA for smaller practices. CTU (Clinical Team Unit) packages include a full team with multiple MVAs, backup coverage, and a dedicated Team Lead for quality assurance.

Our MVAs handle a wide range of administrative tasks including appointment scheduling, insurance verification, prior authorizations, patient intake, medical transcription, referral management, and more.

Yes, our MVAs are trained to work in most major EHR systems including Epic, Cerner, athenahealth, eClinicalWorks, and many others.

Yes, we offer after-hours answering and support options. Our CTU-120 and CTU-160 packages can include extended coverage hours.

Absolutely! We have experience supporting mental health clinics, psychiatry practices, OB/GYN, cardiology, wound care, telehealth, and more. Our MVAs are matched based on specialty experience.

Pricing is customized for each practice based on hours, scope, specialty, and team structure. All programs start at 40 hours per month. Book a strategy call for a custom quote, no setup fees, and month-to-month engagements.

No. Your first month includes onboarding, SOP development, and team training at no additional cost.

No. We offer month-to-month flexibility. We believe in earning your business every month.

Yes, you can upgrade or downgrade your package at any time as your practice needs change.

Most practices are onboarded within 7 days, depending on the complexity of the tasks.

Just book a strategy call with our team. We'll assess your needs, recommend the right package, and handle the rest.

Take our Clinical Operations Risk Assessment quiz. It only takes 2 minutes and provides a personalized recommendation based on your practice's needs.

Satisfaction guaranteed: engagements are month-to-month with no long-term contract, and you can cancel anytime with no cancellation fees, with 30 days' written notice before your renewal date.