Legal and Service Terms
The documents below govern Virtual Nurse Rx engagements. They are incorporated by reference into our service agreements, invoices, and payment authorizations.
Business Associate Agreement
HIPAA terms governing use, safeguarding, and return of Protected Health Information.
Version 1.0. Effective August 10, 2026.
Scope of Services
Administrative tasks we perform, tasks we do not perform, and client obligations.
Version 1.0. Effective August 10, 2026.
Service Standards
Team structure, documentation, quality assurance, and coverage standards for every account.
Version 1.0. Effective August 10, 2026.
Escalation Framework
Standing rules for routing clinical, urgent, and emergency matters to the client.
Version 1.0. Effective August 10, 2026.
System Access and Security
Named accounts, credential handling, and the security controls applied to every engagement.
Version 1.0. Effective August 10, 2026.