Managed Clinical Teams™
Not a single VA. A complete clinical operations team with built-in redundancy, Team Lead QA, and continuity-focused backup coverage.
Why Teams Beat Solo VAs
Traditional VAs leave you vulnerable. Our team model eliminates single points of failure.
Team-Based Model
Not a single VA, a coordinated clinical team with shared knowledge and seamless coverage.
Built-In Backup
Every team includes backup MVAs. No single point of failure, ever.
Team Lead QA
A dedicated Team Lead monitors quality, ensures SOP adherence, and handles escalations.
RN & Doctor Staffed
Our MVAs are medically trained, healthcare-educated professionals who understand clinical workflows.
2-Week Deployment
Your full clinical team deployed and operational in just 14 days.
Continuity-Focused Backup Coverage
If your MVA is out, we provide same-day replacement coverage when available. Our continuity-focused backup coverage model.
A Structure, Not a Timesheet
We don't sell hours. We build clinical operations teams that scale with your practice.
Team Structure, Not Hours
We build teams based on your practice needs, not hourly blocks. Your team scales with your practice.
Custom SOP Development
We create, maintain, and optimize your SOPs. They're yours to keep even if you leave.
Continuous Improvement
Monthly reviews, quality metrics, and proactive optimization, not just task completion.
Clinical Team Unit Packages
Choose the team structure that matches your practice needs. All packages include Team Lead QA and backup coverage.
CTU Starter
2 MVAs + Backup MVA + Team Lead
Growing practices, 3-5 providers
- Full admin coverage
- Built-in backup MVA
- Team Lead QA oversight
- Custom SOPs developed
CTU Professional
3-4 MVAs + Backup + Team Lead
Established practices, 6-10 providers
- Extended coverage hours
- Priority support access
- Dedicated Team Lead
- Monthly performance reporting
CTU Enterprise
5-6 MVAs + Backup + Senior Team Lead
Large practices, 10+ providers
- Full-day coverage
- Multiple specialty support
- Senior Team Lead
- Executive reporting dashboard
CTU Custom
6+ MVAs + Full Operations Team
Enterprise, multi-location
- 24/5 or extended hours
- Enterprise SLAs
- Dedicated account manager
- Custom integrations
All packages start at 40 hours/month minimum. Custom configurations available.
Find Your Recommended PackageTraditional VA vs. Managed Clinical Teams
| Feature | Traditional VA | Managed Clinical Teams™ |
|---|---|---|
| Staffing Model | Single freelancer or contractor | Dedicated team with built-in redundancy |
| Backup Coverage | None | Automatic backup MVA included |
| Quality Assurance | You manage & review everything | Team Lead handles QA & oversight |
| Training | You train from scratch | Pre-trained clinical admin specialists |
| SOPs & Documentation | You create and maintain | We build, own & continuously improve |
| Scalability | Hire more individuals manually | Scale up/down with CTU packages |
| HIPAA Compliance | Varies, often unclear | Fully compliant, certified staff |
| Availability | Limited to one person's schedule | Extended coverage, multi-timezone |
| Turnover Risk | High - start over if they leave | Backup coverage model, seamless transitions |
| Management Overhead | High - you're the manager | Low - we handle everything |
| EHR Expertise | Hit or miss | Trained on major platforms |
| Cost Predictability | Variable, hourly rates | Fixed monthly packages |
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Managed Teams™
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