After-Hours Answering & Message Escalation
Non-clinical after-hours coverage staffed by medically trained, healthcare-educated professionals. We answer, document, schedule, and escalate messages to your on-call clinician under your written protocols.
What's Included
Extended-hours answering and message relay, operating strictly under your practice's written escalation rules.
- 24/7 live answering
- Message-taking and documentation
- Scheduling and rescheduling
- Relaying messages to your on-call clinician per your written escalation protocols
- Directing callers to 911 for emergencies (we never assess symptoms)
- Next-business-day follow-up lists
After-Hours Answering Package
Customizable coverage options. Your patients always reach a person.
Book Discovery CallThis is a non-clinical answering and message-relay service. Our team does not perform triage, symptom assessment, or give any medical advice. All clinical questions are routed to your practice's on-call licensed provider under your written protocols. Callers describing an emergency are directed to call 911.
Frequently Asked Questions
Get answers to common questions about this service.
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