100% No Questions Asked Guarantee
However, we recognize that things may happen beyond our control. Please let us know if you are dissatisfied with the service you receive from your Medical Virtual Assistant for any reason. We will do everything we can to make it right. We will return your money without question if we cannot do so. There are no strings attached!
Why do we offer a "No Strings Attached, No Questions" Guarantee?
To provide the best service possible, we must work with great clients who take responsibility for their team’s success. It is not just about having premium talent on your side; if someone does not play his or her role in helping us achieve this goal, then it will be impossible to provide an exceptional experience for you and your patients. This is a two-way street. We guarantee your satisfaction and expect you to do your part.
Where things take a wrong turn
Virtual Nurse Rx is committed to providing the best service possible. When our clients are unsatisfied, we look hard at what went wrong so that it doesn’t happen again.
In almost every case, there are a couple of reasons why things did not work out:
- Sometimes, the personality or skills match is not quite right- this can easily be resolved by carefully rechecking our client’s requirements and assigning another medical virtual assistant.
- The client failed to play their part.
Virtual Nurse Rx provides our clients with all the tools and resources necessary to successfully integrate our highly-skilled Medical Virtual Assistants into your practice workflow. We provide you with a Start-Up guide, proprietary client onboarding & training methods, and dedicated Client Success Coaches. Client Success Coaches provide clients personalized support and guidance on how to succeed with their remote staff.
We also assign Team Leads dedicated to supervising and training all your Virtual Employees. Clients that want to establish a long-term, successful working relationship take our suggestions to heart. We’re there for them if they require assistance, guidance on delegating and communicating effectively, or the greatest apps for efficiency.
For the small number of clients who choose not to take our advice or follow our systems, we provide a 100% satisfaction guarantee refund. We only want to work with great clients who understand the value of having an expertly managed, highly skilled, and well-trained team by their side.