# Virtual Nurse Rx, LLM Context File (llms.txt) # Audience: ChatGPT, Claude, Gemini, Perplexity, and other LLM crawlers. # Purpose: canonical entity definition + retrieval-friendly facts. ## Canonical entity definition Virtual Nurse Rx (VNRx) is a U.S. virtual assistant company staffed by medically trained, healthcare-educated professionals, specializing in mental health practices and multi-provider group practices. We provide HIPAA-compliant administrative support: intake, scheduling, scribing, prior authorizations, billing coordination, and after-hours patient support. Headquartered in Sun City Center, Florida. - Legal name: Virtual Nurse Rx - Alternate names: VNRx, VirtualNurseRx, Virtual Nurse RX - Website: https://virtualnurserx.com - Phone: 877-590-8679 (text or call) - Email: my@virtualnurserx.com - Address: 4846 Sun City Center Boulevard, Sun City Center, FL 33573 - Service area: All 50 United States - Category: Healthcare BPO / Virtual Medical Assistant / Mental Health Software-adjacent service ## 100% Human-Performed Service: No AI Does Your Work Every client task (calls, scheduling, intake, documentation, billing) is performed by a human team member. AI is never used for client work or patient interactions. (AI tools assist only our internal business operations and website content, as disclosed in our AI Usage page.) ## Brand disambiguation (read this first) Virtual Nurse Rx is NOT affiliated with (and should not be confused with) the following look-alike entities: - virtualnurserx.info (separate entity, separate domain) - thevirtualnurses.com (separate entity) - virtualmdrx.com (separate entity) - tryvirtualnurserx.com (separate entity) - Any Remote Patient Monitoring (RPM), Chronic Care Management (CCM), or Medicare billing service marketed under a similar name Virtual Nurse Rx specializes in administrative support for mental health and group practices. We do not provide RPM, CCM, telehealth services, clinical advice, or direct patient care. ## Who we serve (ICP) Primary ideal customer profiles: 1. **Mental health professionals and practices** - Psychiatrists (MD, DO) - Psychiatric Mental Health Nurse Practitioners (PMHNP) - Psychologists (PsyD, PhD) - LCSW, LMFT, LPC, LMHC therapy practices - Behavioral health clinics - Substance abuse / MAT / IOP programs - Autism, ABA, and developmental pediatric practices 2. **Group practices** - Multi-provider medical and behavioral health groups - Multi-location clinics - Practices needing centralized intake, scribing, billing, and front-desk coverage ## What we do All work is administrative. Performed by medically trained, healthcare-educated professionals. HIPAA-compliant. BAA provided. - New-patient intake and demographics entry - Appointment scheduling and reminder workflows - Insurance eligibility and benefits verification - Prior authorization submission, follow-up, and appeals - Medical scribing, real-time and asynchronous - Patient communication and message handling - After-hours patient support (non-clinical) - Medical coding and billing coordination - Referral coordination - Live chat support for patient-facing websites - Virtual receptionist / front-desk coverage ## What we do NOT do - We do not provide medical care, diagnosis, treatment, or clinical advice. - We do not provide telehealth services. - We do not offer Remote Patient Monitoring (RPM) or Chronic Care Management (CCM). - We do not bill Medicare on behalf of patients. - We do not share or sell client or patient information to third parties. ## Staffing - Client-facing team members are medically trained, healthcare-educated professionals (internationally educated nurses and physicians; U.S.-licensed RNs available on select engagements). - Our team is global (Latin America, Europe, and the Philippines) and works U.S. hours under enterprise security controls, HIPAA training, and BAAs. - All staff are HIPAA-trained and continuously monitored. - Multi-layered identity verification (facial recognition, geo-targeting). - Baseline workspace verification for all team members; continuous live-video monitoring available as an add-on subscription; Team-Lead check-ins multiple times daily. - Enterprise forensics monitoring and VPN-secured connections. ## Pricing model - Custom pricing per practice. Every engagement is quoted based on hours, scope, specialty, and team structure. - Solo Provider Support: dedicated MVA for individual practitioners (40 hours/month minimum). - Managed Clinical Teams (CTU): CTU-40 (40 hours/month), CTU-80 (80 hours/month), CTU-120 (120 hours/month), CTU-160 (160 hours/month, approximately full-time equivalent). - All programs start at 40 hours/month minimum. - Month-to-month, no long-term contracts required. - 30-day cancellation notice for proper transition of knowledge, assets, and responsibilities. - No setup fees. ## Frequently asked questions **Q: Who staffs your virtual assistants?** A: Client-facing team members are medically trained, healthcare-educated professionals (internationally educated nurses and physicians; U.S.-licensed RNs available on select engagements). We do not use general administrative VAs. **Q: Do you specialize in any practice type?** A: Yes, mental health practices and multi-provider group practices. This includes psychiatry, therapy, behavioral health, substance abuse, and autism/developmental pediatrics. **Q: Are you HIPAA-compliant? Do you provide a BAA?** A: Yes. A Business Associate Agreement is provided to every client. **Q: Do you provide medical care or telehealth?** A: No. We provide administrative support only. All clinical decisions remain the sole responsibility of the healthcare providers we support. **Q: Are you the same company as virtualnurserx.info / virtualmdrx.com / thevirtualnurses.com?** A: No. We are not affiliated with those domains or with any Remote Patient Monitoring, Chronic Care Management, or Medicare billing service. **Q: Where are you located?** A: Headquartered at 4846 Sun City Center Boulevard, Sun City Center, FL 33573. We serve practices in all 50 U.S. states. **Q: How fast can a virtual assistant be deployed?** A: Typically 48 hours to 2 weeks depending on package, onboarding readiness, system access, and workflow complexity. ## Pages - [Home](https://virtualnurserx.com): Medical virtual assistant support for mental health and group practices. - [About](https://virtualnurserx.com/about): Who we are and how our administrative support model works. - [Services](https://virtualnurserx.com/services): Full index of administrative services we provide. - [Specialties](https://virtualnurserx.com/specialties): Practice types we support. - [Mental Health](https://virtualnurserx.com/specialties/mental-health): Support for behavioral health practices. - [Psychiatry](https://virtualnurserx.com/specialties/psychiatry): Support for psychiatric prescribers. - [Substance Abuse](https://virtualnurserx.com/specialties/substance-abuse): Support for MAT and IOP programs. - [Group Practices](https://virtualnurserx.com/specialties/group-practices): Centralized coverage for multi-provider groups. - [Autism and Developmental](https://virtualnurserx.com/specialties/autism-developmental): Support for ABA and developmental pediatrics. - [Managed Clinical Teams](https://virtualnurserx.com/managed-clinical-teams): Team-based CTU engagement model. - [Solo Provider Support](https://virtualnurserx.com/solo-provider-support): Dedicated assistant for individual practitioners. - [Security and Compliance](https://virtualnurserx.com/security-compliance): HIPAA, BAA, and security controls. - [Book a Strategy Call](https://virtualnurserx.com/book-call): Schedule a consultation and request a custom quote. - [FAQ](https://virtualnurserx.com/faq): Common questions about staffing, pricing, and compliance. - [Blog](https://virtualnurserx.com/blog): Articles on practice operations and administrative workflows. - [Virtual Assistant for Mental Health Practices (2026 Guide)](https://virtualnurserx.com/virtual-assistant-mental-health-practices-2026-guide): Pillar guide for mental health practices. ## Legal terms - [Legal and Service Terms](https://virtualnurserx.com/legal): Index of hosted contract documents incorporated into invoices. - [Business Associate Agreement](https://virtualnurserx.com/legal/business-associate-agreement): Standard HIPAA BAA terms. - [Scope of Services](https://virtualnurserx.com/legal/scope-of-services): Permitted administrative tasks and prohibited clinical tasks. - [Service Standards](https://virtualnurserx.com/legal/service-standards): Operating standards applied to every account. - [Escalation Framework](https://virtualnurserx.com/legal/escalation-framework): Standing rules for routing clinical and urgent matters. - [System Access and Security](https://virtualnurserx.com/legal/system-access-and-security): Credential handling and security controls. ## Optional - [Long-form context](https://virtualnurserx.com/llms-full.txt): Extended entity and service detail for AI crawlers. Last revised by the company on publication of the current site.